******************************************************************************* OS2.TXT ******************************************************************************* Installation Guide for the LSI Logic SDMS OS/2 Drivers: SYM8XX.ADD V4.11.00 and SYM_HI.ADD V4.12.00 Introduction Features Description LSI Logic Devices Supported Preparing an SDMS OS/2 Driver Diskette Installing Your SDMS OS/2 Drivers Installing SYM8XX.ADD/SYM_HI.ADD During New System Installations Updating SYM8XX.ADD/SYM_HI.ADD For Existing System Installations Driver Order in the CONFIG.SYS File Command Line Options Troubleshooting ******************************* Introduction ******************************** The OS/2 operating system version 4.0 or later provides an integrated platform featuring the Presentation Manager graphical windowing interface that allows multiple applications to be viewed at the same time. Multitasking is also supported, enabling several different programs to run at the same time in different windows. Presentation Manager allows you to switch between programs, start other programs, and maintain files and directories. This version of OS/2 requires an 80386 or higher microprocessor. Other hardware requirements include a minimum of 8 Mbytes of RAM and a minimum hard disk drive size of 90 Mbytes. SDMS 4.0 provides the necessary SCSI device drivers for OS/2, which are SYM8XX.ADD and SYM_HI.ADD. LSI Logic recommends reviewing the OS/2 manual prior to proceeding. * * * * * * * * * * * * * Features * * * * * * * * * * * The SDMS device drivers for OS/2 support these features: o Synchronous negotiation (including Fast SCSI/Ultra SCSI/Ultra2 SCSI) o Ultra160 data transfers (for LSI53C1010 and LSI53C1000 chips only) o Parallel Protocol Request (PPR) o Double Transition data transmission o Wide SCSI (single-ended and differential) o Multiple host adapters o Disconnect/Reselect o Scatter/Gather o Tagged command queuing o Single-ended, differential, and low-voltage differential termination o Target-initiated negotiation o Allow up to 8 host adapters o NVRAM/NVS configuration storage o Alternate CHS (Cylinder Head Sector) mapping algorithm o Command line /EXCLUDE option to block use of a specified adapter o Higher performance by requiring only one interrupt per I/O o Flexible GPIO pin definition using a table in the manufacturing data area of NVM * * * * * * * * * * * * Description * * * * * * * * * * * Although the LSI Logic SCSI controller's firmware can access the SCSI hard disk drives attached to the computer independently, the SCSI device drivers SYM8XX.ADD and SYM_HI.ADD act as an enhanced interface between the computer system and the SCSI BIOS firmware. Use of the device drivers increases the abilities of the SCSI controller firmware and fully utilizes the advancements and improvements of Pentium-based and higher microprocessors. The device drivers are also necessary to support the use of SCSI tape drives and CD-ROM drives with an OS/2 system. The SYM8XX.ADD and SYM_HI.ADD device drivers are written in compliance with the IBM OS/2 ADD (Adapter Device Driver) specification, and the device drivers work with third party applications that comply with the same specification. Both the SYM8XX.ADD and SYM_HI.ADD drivers allow up to eight host adapters to be present in your system. The first four host adapters are accessed in the order you specify using the SCSI BIOS Configuration Utility provided with some members of the LSI Logic family of host adapters. Refer to the PCI Storage Device Management System SDMS 4.0 User's Guide on the availability and use of the SCSI BIOS Configuration Utility. Remaining host adapters are accessed based on their physical position in your system. Refer to your system documentation for further information. * * * * * * * * * LSI Logic Devices Supported * * * * * * * * * All LSI Logic devices and host adapters have undergone a name change. They have transitioned from a SYM prefix to an LSI prefix. No name changes have occurred for the SDMS OS/2 ADD drivers. The SYM8XX.ADD driver supports the following devices and their associated LSI Logic host adapters: LSI53C810, LSI53C810A, LSI53C810AE (LSI8100S, LSI8100ASP, LSI20810) LSI53C815 (LSI815XS, LSI8150SP) LSI53C825, LSI53C825A (LSI8250S, LSI8251S, LSI8251D, LSI8250ASP, LSI8251ASP, LSI8251AD) LSI53C860, LSI53C860AE (LSI8600SP, LSI20860) LSI53C875, LSI53C875E (LSI8750SP, LSI8751SP, LSI8751SPE, LSI8751D) LSI53C876 (LSI22801, LSI22802) LSI53C885 LSI53C895 (LSI8951U, LSI8952U) LSI53C895A (LSI8953U) The SYM_HI.ADD driver supports the following devices and their associated LSI Logic host adapters: o LSI53C895A (LSI8953U) o LSI53C896 (LSI22910, LSI21002, LSI22902) o LSI53C1000 (LSI8955U*) o LSI53C1010 (LSI8955U**, LSI22915, LSI21040, LSI22903) * 66 MHz ** 33 MHz Note: Both the SYM8XX.ADD and SYM_HI.ADD drivers support the LSI53C895A chip. If both drivers have been installed, whichever driver appears first in the CONFIG.SYS file will control the LSI53C895A chip. Refer to the section "Driver Order in the CONFIG.SYS File" in this document to understand the importance of driver order. * * * * * * * Preparing an SDMS OS/2 Driver Diskette * * * * * * * You must prepare a driver diskette to contain the OS/2 driver files for device driver installation purposes. Current OS/2 drivers can be downloaded from the LSI Logic web site at http://www.lsilogic.com. After you are connected to this web site, follow these steps: 1. Place your cursor on the Get Drivers option in the menu bar. 2. Click on the Drivers selection. Choose the OS/2 operating system for SCSI. 3. Click on the Go button. 4. Follow the instructions on subsequent screens to download the drivers. The SDMS OS/2 driver diskette will contain eight files: o Device drivers SYM8XX.ADD and SYM_HI.ADD, o Text files SYM8XX.DDP and SYM_HI.DDP, o Executable files SYM8XXPC.EXE and SYM_HIPC.EXE, and o A copy of this file, OS2.TXT, and a licensing agreement, LEGAL.TXT. When the device driver installation utility under OS/2 is activated, it looks for all files with the DDP extension. The DDP files contain the necessary information to install SCSI device drivers. The EXE files contain a utility that verifies an appropriate adapter is present. If you do not wish to install both device drivers, create a diskette containing the appropriate driver, DDP file, and EXE file to use instead of the SDMS OS/2 driver diskette. ************************* Installing Your SDMS OS/2 Drivers ******************** This section provides instructions on: Installing SYM8XX.ADD/SYM_HI.ADD During New System Installations Updating SYM8XX.ADD/SYM_HI.ADD For Existing System Installations These installation instructions are specific and accurate for the SDMS OS/2 SYM8XX.ADD V4.11.00 and SYM_HI.ADD V4.12.00 drivers. Refer to the text file OS2.TXT that came with your driver for a version of these instructions guaranteed to match your driver. Note: If you previously installed OS2CAM.ADD (a previous version of the SYM8XX.ADD driver), delete OS2CAM.ADD and the corresponding BASEDEV= statement in the CONFIG.SYS file after you complete the installation procedures. If you previously installed SYM8XX.ADD and/or SYM_HI.ADD in a directory other than \OS2\BOOT, move SYM8XX.ADD and/or SYM_HI.ADD to \OS2\BOOT, where the new versions of these drivers can replace the old versions. In both instances, the system will continue to boot using the previous drivers until these steps are taken. * * Installing SYM8XX.ADD/SYM_HI.ADD During New System Installations * * Your system configuration determines which installation instructions are appropriate for you. If neither your boot drive nor SCSI CD-ROM is connected to an LSI Logic host adapter, install OS/2 and then add the drivers. Refer to the OS/2 Installation Guide to install the operating system. Follow the steps in "Updating SYM8XX.ADD/SYM_HI.ADD For Existing System Installations" to add the drivers. -or- If your boot drive or SCSI CD-ROM is attached to an LSI Logic host adapter, follow these steps: 1. Make copies of the diskettes used for installation that are included with the CD-ROM version of OS/2. 2. Determine the appropriate driver(s) for installation by locating the host adapter(s) to which the CD-ROM and/or boot drive is attached in the section of this document titled "LSI Logic Devices Supported." 3. Copy the indicated driver(s) from the SDMS OS/2 driver diskette to the copy of Diskette 1. In order to do so, you must delete files on Diskette 1 to provide space. Consult the README.1ST file on the Device Driver Pak. It contains a list of files that may not be deleted. Follow the instructions provided in the README.1ST file. Once space is made available on Diskette 1, copy the appropriate SDMS device driver(s) onto this diskette. When ADD drivers are deleted from Diskette 1, make certain to delete or remark out the corresponding BASEDEV= statement in the CONFIG.SYS file. Otherwise, error messages will show up during installation and boot. 4. Edit the CONFIG.SYS file on the copy of Diskette 1 by adding one or both of the following lines at the end of the file: BASEDEV=SYM8XX.ADD /V and/or BASEDEV=SYM_HI.ADD /V If installing both drivers, make sure that the BASEDEV= lines for the drivers appear in the CONFIG.SYS file in the order in which the drivers must load. Refer to the section "Driver Order in the CONFIG.SYS File" in this document to understand the importance of driver order. 5. Follow the directions in the README.1ST file for adding the following line to the CONFIG.SYS file: SET COPYFROMFLOPPY=1 This allows the SDMS driver(s) to be copied from the installation diskette to the system's boot drive. 6. Place the copy of Installation Diskette in the A: drive and reboot the computer. 7. Proceed with the OS/2 installation process as documented in the OS/2 Installation Guide. * * Updating SYM8XX.ADD/SYM_HI.ADD For Existing System Installations * * This section provides instructions for existing system installations. Apply these instructions when you have to: o Add drivers for newly installed LSI Logic host adapters, or o Update drivers for existing LSI Logic host adapters. To add or update SDMS OS/2 drivers, follow these steps: 1. Open the System Setup folder located within the OS/2 System folder on the OS/2 Desktop. 2. Open the Install/Remove folder and then double click on the Device Driver Install icon. 3. Insert the diskette containing the SDMS device driver(s) in the source drive. The system will find all DDP files on the diskette and automatically install the corresponding drivers. 4. Verify that the installation was successful by following these steps: A. Open the Utilities folder located within the Programs folder on the OS/2 Desktop. B. Double click on the OS/2 System Editor to start the editor. C. Open the CONFIG.SYS file in the root directory and find the line(s): BASEDEV=SYM8XX.ADD /V and/or BASEDEV=SYM_HI.ADD /V If installing both drivers, make sure that the BASEDEV= lines for the drivers appear in the CONFIG.SYS file in the order in which the drivers must load. Refer to the section "Driver Order in the CONFIG.SYS File" in this document to understand the importance of driver order. D. Check that the appropriate drivers are in the \OS2\BOOT directory on the boot drive. * * * * * * * * Driver Order in the CONFIG.SYS File * * * * * * * Because of the way OS/2 assigns drive letters, the order in which drivers appear in the CONFIG.SYS file is important. The drivers must appear in the order in which the drive letters are to be assigned. In particular: o OS/2 will install the BASEDEV= line at the beginning of the target system's CONFIG.SYS file regardless of where the line is located in that file on Diskette 1. You may need to rearrange the order in which drivers appear in the CONFIG.SYS file for the target system. o The driver for the host adapter to which the boot device is attached must appear before all other BASEDEV= drivers in the CONFIG.SYS file. o If you are installing both SDMS drivers and a host adapter containing the LSI53C895A chip, the driver that will control the host adapter will be the driver that appears first in the CONFIG.SYS file. If one of the two SDMS drivers is controlling the boot drive, that driver will also control the LSI53C895A chip, since it must appear first in order for the boot drive to be recognized. Refer to the OS/2 documentation to fully understand this requirement. * * * * * * * * * Command Line Options * * * * * * * * * Using the /VERBOSE Option Using the /!DM Option Using the /!SM Option Using the /EXCLUDE Option Using the /SYNCH_RATE Option Using the /SYNCH_OFFSET Option Using the /TIMEOUT Option Using the /DISCONNECT Option Using the /PARITY Option Using the /QTAG Option Using the /WIDTH Option Your host adapter has a default configuration that consists of optimal values for operation. You may decide to alter these default values if there is a conflict between device settings or if you need to optimize system performance. Some values may be changed using the SCSI BIOS Configuration Utility provided with some members of the LSI Logic family of host adapters. Refer to the PCI Storage Device Management System SDMS 4.0 User's Guide for information on the availability and use of the SCSI BIOS Configuration Utility. In addition, the SDMS OS/2 device drivers have several embedded functions that can be accessed by using switches on the command line in the CONFIG.SYS file. Values are applied in the following order: o Manufacturer's settings o SCSI BIOS Configuration Utility changes o Command line options For the SYM8XX.ADD driver: When applying new values using the command line options, changes in synchronous and wide negotiations may only decrease speed or reduce width. Any changes that attempt to increase speed or width will be ignored. For the SYM_HI.ADD driver: When applying new values using the command line options, all changes in synchronous and wide negotiations are accepted. The options available using command line switches are described below. The SYM8XX.ADD driver is used in all examples; SYM_HI.ADD may be substituted for SYM8XX.ADD with identical results. The following conventions are used: The term "hba" represents the logical number of a host adapter as displayed by the Verbose option in the column headed HBA. This is not the SCSI ID of the host adapter. Use an hba value with no id following it to indicate all devices on an adapter. The term "id" represents a SCSI target ID on the indicated adapter. To indicate all devices on a host adapter, do not use the SCSI ID of the host adapter for the id value. Instead, use the hba value as indicated in the preceding paragraph. [ ] indicates optional information * indicates the pattern enclosed in the [ ] may be repeated * * * Using the /VERBOSE (or /V) Option * * * This option appears on the command line by default. It enables display of a banner, version number, and SCSI bus information during startup of the system. Usage: /VERBOSE For example, to see more detailed information displayed when you boot, the line in the CONFIG.SYS file that loads SYM8XX.ADD should look like this: BASEDEV=SYM8XX.ADD /VERBOSE or BASEDEV=SYM8XX.ADD /V To disable this feature, remove this switch from the command line. * * * Using the /!DM Option * * * This option disables use of the IBM-supplied DASD manager (OS2DASD.DMD) for the devices listed. The DASD manager supports direct access devices such as hard drives. Usage: /!DM[,]* For example, to disable OS2DASD.DMD for devices on host adapter 0 at target IDs 3 and 5, the line in the CONFIG.SYS file that loads SYM8XX.ADD should look like this: BASEDEV=SYM8XX.ADD /!DM<0:3>,<0:5> * * * Using the /!SM Option * * * This option disables use of the IBM-supplied SCSI manager (OS2SCSI.DMD) for the devices listed. The SCSI manager supports SCSI tape drives. Usage: /!SM[,]* For example, to disable OS2SCSI.DMD for devices on host adapter 0 at target IDs 3 and 5, the line in the CONFIG.SYS file that loads SYM8XX.ADD should look like this: BASEDEV=SYM8XX.ADD /!SM<0:3>,<0:5> * * * Using the /EXCLUDE (or /X) Option * * * This option disables a host adapter so that it is not seen by the SDMS OS/2 device drivers. This allows a host adapter to be ignored without physically removing the board from the system. This may be necessary if the adapter in question is causing a resource conflict. Note: If you exclude the adapter to which the boot device is attached, then you will not be able to boot. Usage: /EXCLUDE[,]* Where: chip is a unique identifier that indicates the LSI Logic board type. The Verbose option displays a table with this value appearing in the "CHIP" column. bus represents the PCI bus number into which the adapter is plugged. The Verbose option displays a table with this value appearing in the "BUS" column. dev/func is the number derived by combining the PCI device and function numbers and serves as a unique board identifier in conjunction with the PCI bus. The Verbose option displays a table with this hexadecimal value appearing in the "DEV/FUNC" column. It may contain an A, B, C, D, E, or F as part of its value. For example, to exclude a host adapter with chip type F, PCI bus number 0 and dev/func number A0, the line in the CONFIG.SYS file that loads SYM8XX.ADD should look like this: BASEDEV=SYM8XX.ADD /EXCLUDE or BASEDEV=SYM8XX.ADD /X * * * Using the /SYNCH_RATE (or /SR) Option * * * This option sets the maximum synchronous transfer rate (in Mbyte transfers per second) to negotiate with a particular device. The allowable values for this setting are 0, 5, 10, 20, 40, and 80 Mbyte transfers per second, if the adapter is capable of the specified speed. All host adapters in the LSI Logic family support at least 10 Mbyte transfers per second; some support 20, 40, or 80 Mbyte transfers per second. To turn off synchronous transfers for a particular device, specify 0 (zero). The value set by this option only defines the maximum transfer rate negotiated. The actual rate also depends on the device's capability. The default value is the fastest transfer rate that is supported by a particular host adapter. Note: The maximum synchronous transfer rates effectively double when the adapter and device permit wide transfers (See the /WIDTH option). For example, a synchronous transfer rate setting of 40 Mbyte transfers per second will actually produce a transfer rate of 80 Mbyte transfers per second if the adapter and device both allow and are set to perform wide transfers. Usage: /SYNCH_RATE=n[,n]* Where: n = 0, 5, 10, 20, 40, or 80. Two examples illustrate how to use this option: 1. To turn off synchronous transfers to ID 3 on host adapter 0, the line in the CONFIG.SYS file that loads SYM8XX.ADD should look like this: BASEDEV=SYM8XX.ADD /SYNCH_RATE=0<0:3> 2. To set synchronous transfers to 10 Mbyte transfers per second on all devices on host adapter 1, the line in the CONFIG.SYS file that loads SYM8XX.ADD should look like this: BASEDEV=SYM8XX.ADD /SR=10<1> * * * Using the /SYNCH_OFFSET (or /SO) Option * * * This option sets the maximum synchronous offset to negotiate with a particular device. The allowable values for this setting are 0 to the maximum synchronous offset supported by the specified adapter. The LSI Logic controller chips support offsets up to 62. Refer to your host adapter user's guide for information on the maximum offset supported by your host adapter. If 0 (zero) is specified for the synchronous offset value, synchronous transfers are turned off for any specified device. The value set by this option only defines the maximum offset that is negotiated. The resulting rate also depends on the device's capability. The default value is the maximum offset that is supported by a particular host adapter. Usage: /SYNCH_OFFSET=n[,n]* Where: n = 0 up to maximum synchronous offset for the adapter. For example, to change the synchronous offset to 6 for ID 3 on host adapter 0, the line in the CONFIG.SYS file that loads SYM8XX.ADD should look like this: BASEDEV=SYM8XX.ADD /SYNCH_OFFSET=6<0:3> or BASEDEV=SYM8XX.ADD /SO=6<0:3> * * * Using the /TIMEOUT (or /T) Option * * * The SDMS device drivers use a timeout mechanism to detect certain errors. When the driver issues a command to a SCSI device, a timer is started. If the timer expires before the command completes, the driver assumes that something is wrong with the device, and takes steps to recover. The default value for this is 10 seconds. If you set the value to be less than the system has allocated for a particular device, your value will be ignored. To turn off the timeout mechanism for a particular device, set the value to 0 (zero). Usage: /TIMEOUT=n[,n]* Where: n = timeout value in seconds for device (0-65535). For example, if you have a particularly slow device at ID 3 on host adapter 0 and you wish to extend the timeout on this device to 60 seconds, then the line in the CONFIG.SYS file that loads SYM8XX.ADD should look like this: BASEDEV=SYM8XX.ADD /TIMEOUT=60<0:3> or BASEDEV=SYM8XX.ADD /T=60<0:3> * * * Using the /DISCONNECT (or /DC) Option * * * SCSI devices have the ability to disconnect from the bus during an I/O transfer. This option allows (or does not allow) a device to disconnect during an I/O transfer. If a particular adapter has parity checking disabled, then you must use this option to disable disconnects for all devices on that adapter that do not generate parity. Refer to the /PARITY option for more information. Usage: /DISCONNECT=n[,n]* Where: n = ON is the default value for all devices, which allows disconnects. OFF does not allow disconnects. For example, to disable disconnects on the device at ID 2 on host adapter 0, then the line in the CONFIG.SYS file that loads SYM8XX.ADD should look like this: BASEDEV=SYM8XX.ADD /DISCONNECT=OFF<0:2> or BASEDEV=SYM8XX.ADD /DC=OFF<0:2> * * * Using the /PARITY (or /P) Option * * * The LSI Logic chips are capable of enabling or disabling the SCSI bus data integrity checking feature known as parity. Some non-compliant SCSI devices sold as SCSI devices do not generate parity. You can use this option to disable parity checking. The LSI Logic chips always generate parity (for outputs), but may optionally check the parity (for inputs). Note: When disabling parity checking, you must disable disconnects for any device that does not generate parity, as the LSI Logic chips cannot disable parity checking for that device during the reselection phase. If a device does not generate parity and it disconnects, the I/O never completes as the reselection never completes. Refer to using the /DISCONNECT option for more information about disabling disconnects for a device. Usage: /PARITY=n[,n]* Where: n = ON is the default value for all devices, which enables parity checking. OFF disables parity checking. For example, to turn off parity checking on host adapter 0, the line in the CONFIG.SYS file that loads SYM8XX.ADD should look like this: BASEDEV=SYM8XX.ADD /PARITY=OFF<0> or BASEDEV=SYM8XX.ADD /P=OFF<0> * * * Using the /QTAG (or /QT) Option * * * Queue tagging allows more than one outstanding command per SCSI device. Some non-compliant SCSI devices sold as SCSI devices do not allow queue tags, in which case queue tagging needs to be disabled. The value given in the command line will be the depth of the queue for queue tags for the device(s) indicated. To disable queue tag support, a value of 0 or 1 should be given. Usage: /QTAG=n[,n]* Where: n = the number of queue tags allowed for a device (0-256). Two examples illustrate how to use this option: 1. To turn off queue tagging for ID 3 on host adapter 0, the line in the CONFIG.SYS file that loads SYM8XX.ADD should look like this: BASEDEV=SYM8XX.ADD /QTAG=0<0:3> 2. To set the queue depth to 5 for all devices on host adapter 2, the line in the CONFIG.SYS file that loads SYM8XX.ADD should look like this: BASEDEV=SYM8XX.ADD /QT=5<2> * * * Using the /WIDTH (or /W) Option * * * Devices attached to a SCSI bus are narrow or wide devices. Narrow devices transfer data one byte (or 8 bits) at a time. Wide devices transfer two bytes (or 16 bits) at a time. The value given in the command line option will determine the size of data transfers. Usage: /WIDTH=n[,n]* Where: n = 8 or 16. Two examples illustrate how to use this option: 1. To have the device at ID 3 on host adapter 0 treated as a narrow device, the line in the CONFIG.SYS file that loads SYM8XX.ADD should look like this: BASEDEV=SYM8XX.ADD /WIDTH=8<0:3> 2. To have all devices on host adapter 2 treated as 8-bit devices, the line in the CONFIG.SYS file that loads SYM8XX.ADD should look like this: BASEDEV=SYM8XX.ADD /W=8<2> ******************************* Troubleshooting ******************************* Some potential problems and their suggested solutions are: Problem: You cannot access the SCSI device(s). Solution: a. Make sure the SCSI device driver is installed properly. b. Make sure each device has power. c. Verify that the appropriate BASEDEV= line (BASEDEV=SYM8XX.ADD /V or BASEDEV=SYM_HI.ADD /V) exists in the CONFIG.SYS file. d. Check the ordering of BASEDEV= entries in the CONFIG.SYS file to be sure that the boot device is loaded first. e. Verify that the correct driver is in the appropriate directory (\OS2\BOOT). f. Check the cable connections and the host adapter installation. g. Verify that the adapter is not turned off in the SCSI BIOS Configuration Utility and that the adapter is not excluded using the /EXCLUDE command line option. Problem: The computer hangs or locks up when booting and the SCSI devices attached are not seen by the computer system. Solution: a. Make sure that all the SCSI devices are configured at different ID numbers. If booting the system from a device on the SCSI bus, the boot drive must have the lowest ID or the highest ID, depending on the scan order option selected in the SCSI BIOS Configuration Utility. b. Make sure both, but only, the ends of the SCSI bus are terminated. c. Make sure the device driver is listed in the CONFIG.SYS file and loads when the system boots. Problem: The device driver does not see one of the SCSI devices. Solution: a. Make sure the SCSI devices have different ID numbers. b. Make sure both, but only, the ends of the SCSI bus are terminated. c. Check the cable and power connections. d. Check the ordering of BASEDEV= entries in the CONFIG.SYS file to be sure that the boot device is loaded first. e. Verify that the adapter is not turned off in the SCSI BIOS Configuration Utility and that the adapter is not excluded using the /EXCLUDE command line option. f. Reboot the computer. Problem: OS/2 attempts to install to or boot from an IDE drive instead of the SCSI drive. Solution: The system BIOS finds the IDE drive before it finds the SCSI drive, and therefore uses the IDE drive as the boot device. a. Check that the appropriate BASEDEV= line (BASEDEV=SYM8XX.ADD /V or BASEDEV=SYM_HI.ADD /V) appears first in the CONFIG.SYS file. b. Disable the IDE drive in the CMOS setup. c. On some hardware platforms, the IDE drive must be physically disconnected before installing to a SCSI drive. Problem: The following message appears at bootup: "OS/2 is unable to operate your hard disk or diskette drive. The system is stopped. Correct the preceding error and restart the system." Solution: a. This problem occurs when the system is booting from a hard drive attached to an IDE bus, a SCSI disk is attached to the LSI Logic host adapter, and the SDMS BASEDEV= line (BASEDEV=SYM8XX.ADD /V or BASEDEV=SYM_HI.ADD /V) appears in the CONFIG.SYS file before the IDE device driver statement. -or- This problem occurs when the system is booting from a hard drive attached to the LSI Logic adapter, an IDE drive is in the system, and the IDE BASEDEV= line appears in the CONFIG.SYS file before the SDMS BASEDEV= line (BASEDEV=SYM8XX.ADD /V or BASEDEV=SYM_HI.ADD /V). b. Boot the system using the floppy drive and installation diskettes to the F3=Command Prompt screen. Use the TEDIT.EXE editor to edit the CONFIG.SYS file. Move the BASEDEV= statements to be in the appropriate order for the system's configuration. c. Restart your system. Problem: During normal operation, either the system locks up, multiple bus resets occur or one of the following messages appears: "The : device is not ready." -or- "The : device is not functioning." -or- "A program in this session encountered a problem and cannot continue." Solution: a. If possible, replace the cables connecting the problem device. Some cables cannot handle the synchronous transfer rate negotiated by the driver and device. If you cannot tell which device is experiencing difficulties, change the cabling for each device separately to see if the problem is resolved. b. Reduce the synchronous transfer rate for the problem device. It may have indicated during initialization that it can communicate at a synchronous transfer rate that it does not actually support. If available, use the SCSI BIOS Configuration Utility provided with some members of the LSI Logic family of host adapters to reduce the synchronous transfer rate. Refer to the PCI Storage Device Management System SDMS 4.0 User's Guide for the availability and use of the SCSI BIOS Configuration Utility. If the SCSI BIOS Configuration Utility is not provided with your host adapter, use the command line option /SYNCH_RATE as described in the Command Line Options section above. If you cannot tell which device is experiencing difficulties, reduce the synchronous transfer rate for each device separately to see if the problem is resolved. c. Disable disconnects for the problem device. Communication between the driver and the device may not be accurate if the device is allowed to disconnect from the bus during an I/O transfer. If available, use the SCSI BIOS Configuration Utility provided with some members of the LSI Logic family of host adapters to disable disconnects. Refer to the PCI Storage Device Management System SDMS 4.0 User's Guide for the availability and use of the SCSI BIOS Configuration Utility. If the SCSI BIOS Configuration Utility is not provided with your host adapter, use the command line option /DISCONNECT as described in the Command Line Options section above. If you cannot tell which device is experiencing difficulties, disable disconnects for each device separately to see if the problem is resolved. d. Back up your data and perform a low-level format on the problem device. You may be attempting to read from or write to a bad sector on your device. Note: Low-level formatting will completely and irreversibly erase all data on the device. It will default the drive to a 512-byte sector size even if the drive had previously been formatted with another sector size.